Shipping policy
Effective Date: 9 january 2024
Thank you for choosing Fragrantika!
We are committed to providing you with a seamless shopping experience, and part of that commitment includes ensuring transparent and efficient shipping processes.
Please read our Shipping Policy carefully to understand how we handle the shipment of your orders.
Order Processing Time: Orders are processed and dispatched within 3-5 business days (Except on weekends and public holidays) of payment confirmation.
Shipping Destinations: We offer international shipping to destinations worldwide, including but not limited to the United States, Europe, Asia, and more.
Shipping Methods: We utilize reputable courier services to ensure reliable and timely delivery. Standard and expedited shipping options are available, with estimated delivery times and costs provided during the checkout process.
Shipping Costs: Shipping costs are calculated based on the destination, package weight, and selected shipping method. Free shipping promotions may apply for specific orders or during promotional periods.
Customs and Duties: International customers are responsible for any customs duties, taxes, or fees imposed by their respective countries. We cannot control or predict these charges, so we recommend checking with your local customs office for more information.
Tracking Information: Once your order is shipped, you will receive a confirmation email with tracking details to monitor the progress of your delivery.
Delivery Time: Delivery times vary depending on the destination and chosen shipping method. Estimated delivery times will be provided during the checkout process.
Order Tracking: Customers can track their orders using the provided tracking information or by logging into their Fragrantika account.
Shipping Holidays: Our shipping operations are paused on French public holidays. Orders placed on these days will be processed on the next business day.
Lost or Delayed Shipments: In the rare event of a lost or significantly delayed shipment, please contact our Customer Support team for assistance.
Order marked as Delivered: If tracking indicates that the order was delivered to the address indicated during purchase, the sale will be finalized. No complaints or refunds can be made.
False or Incomplete address: The customer is responsible for the accuracy of the information provided when placing the order. In the event of a return or loss of the parcel due to an incomplete or incorrect address, the shipping costs will not be refunded.
Returns Due to Non-Delivery: If a shipment is returned to us due to non-delivery, additional shipping charges may apply for re-sending the order.
Contact Information: For any shipping-related inquiries, please contact our Customer Support team at contact@fragrantika.net.
By placing an order with fragrantika, you acknowledge and agree to the terms outlined in our Shipping Policy.
We appreciate your trust in our services and look forward to serving you with excellence.
FRAGRANTIKA
12 rue de l’étoile
85700 POUZAUGES
FRANCE
contact@fragrantika.net
Whatsapp : +33629105077